Terms & Conditions

By purchasing through this website you agree to be bound by the terms and conditions laid out below. So please check them carefully as they contain important information about your order.

Please note: that the colours shown in the images will vary dependent on your pc monitor. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

Pricing

We attempt to ensure that all prices and information provided in this website are correct. However we retain the right to adjust products and prices as necessary. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

The Prices of the products include VAT but exclude delivery costs, this will be added to the total amount due, as set out in our delivery guide based on your geographic location. View delivery guide

How to place an order?

You can place your order online, over the phone, via email or by post, please visit our contact us page for details.
The goods on this order will be made for you and to your specifications. It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.

Please note: Special customized order (measurements, colour or design) are accepted, cost might slightly vary depending on the order. Orders can be made 7 days a week up to 10pm

Processing your order!

Within 24 hours from placing your order if we didn't receive notice of cancellation, we will contact you confirming acceptance of your order, providing all your order details, and it is the customer responsibility to check all the provided information carefully and before making the payment. The payment of the total price by the buyer to the seller shall be due within 5 days from receiving the order confirmation, if we don’t hear from you ,or the payment has not been made after these 5 days we will put it down as cancellation to the order.

Payment can be made online, over the phone or by cheque payable to:

(Mediterranean Exotic Interiors ltd).

All payment shall be made in pound sterling (£), progressing your order will start immediately after receiving the payment.
Non-acceptance of an order may be a result of the following:

• The product you ordered being out of stock, as all items are subject to availability,
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main terms and conditions.

You will be informed by phone, via email or by post within 24 hours from placing your order, and it is the customer responsibility to provide us with the right contacts.

Delivery

If we hold items in stock, please allow 1-3 weeks delivery time.
If the item is not in stock, please allow 8-12 weeks delivery time.

Please note: Crown French furniture cannot guarantee  specific delivery dates and therefore, subject to specific reasons.
(bad weather, .e.g...)
When your order is ready we will contact you to confirm your delivery date and time, your delivery will not happen until you’ve been contacted, if access to your delivery address is restricted, please let us know when speaking to us.
In delivery. To make sure you’re completely satisfied please inspect your furniture carefully before signing for it. Will it fit?

It is the responsibility of the customer to ensure that the goods you have ordered will fit into your home, please check the measurements of all access areas.

We are unable to refund orders which cannot be delivered due to access restrictions, or items do not fit the room. We regret that our carriers are able to deliver to the door only, and are not insured for moving furniture in and around your home. This type of service enables us to deliver furniture to you at economic rates.

Delays

Occasionally, delivery of your order may be delayed we will make every effort to keep you informed.

Cancellation

Customers have the right to cancel an order up to 2 weeks from the day we accept placing their order, and until that point there is no more than the money transaction fees that will be charged, if there are any.

Return Policy

Within 7 days from receiving the goods if the delivered item is found to be faulty, we will replace it free of charge. If you decide on no replacement we will refund or exchange to the value of the order. The cost of returning unsatisfactory or faulty goods will be refunded to you as soon as we have validated the reasons for the return. Retain the packaging until you have inspected the item, as we can't accept returns without the furniture being repacked, our carrier will not collect faulty items without this.
You cannot return the goods to us yourself. We will arrange for a collection date as it causes affective cost.
Every care will be taken to ensure the satisfaction for our clients; if there is any complaint please don’t hesitate contact us.

Items returned which are found not to be faulty, will be subject to carriage being charged both for delivery and for collection at the prevailing rate. We regret we are unable to offer a sale or return facility.

Privacy Policy.

We respect your privacy and only hold information required to process your order. We do not pass your details to any other party.

Copy right

This site is owned by Mediterranean Exotic Interiors ltd.
Registered in England and Wales No:6345459.

Any inquires about our terms and conditions please don’t hesitate contact us.