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Shipping & Delivery

Delivery of goods to you

• We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland England and Wales for the price of our Premier Delivery Service charge below. For the Scottish Mainland and other off shore locations, including the Isle of Wight, additional charges will apply. Prices are available on application. For the Channel Islands, Jersey, Isle of Man, Scottish Islands, Northern Ireland or the Republic of Ireland and the European Union, where we are able to obtain quotations, again additional charges will apply.

Note: All prices below are quoted in pound Sterling

Orders upto £70 - Delivery charge £5

Orders from £70 to £500 - Delivery charge £40

Orders from £500 and above - Free delivery

Deliveries to Scotland are subject to an additional small delivery charge

Deliveries to Ireland; Please contact us for a customised quote.

• We aim to deliver your furniture within the times quoted on our website when you place your order (for items in stock please allow 1-3 weeks delivery time, and for items not in stock please allow 8-12 weeks delivery time). Where multiple items have been ordered, we will endeavour to deliver them all together by the longest lead-time quoted, unless a split delivery is requested. This additional service will be subject to a further carriage charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

• We only deliver to the door as our drivers are not insured to move furniture in and around your home. Customers may invite the driver in to help but this is done at the customers risk and we are not liable for any damage that may occur.

• For additional installation charge our expert Premier Delivery Service team will carefully install your new furniture in your home, exactly where you want it. They will remove all wrappings and packaging and dispose of them for you.

• You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.

Access to the destination room

• Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. Should you have any concerns over access, then please contact us by e-mail or on 0115 849 7579 for further assistance.

Cooling Off Period

• You are entitled to a statutory cooling off period beginning from the date you placed your order and ending 7 days after you received the goods. You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).

• If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges.

• If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, as soon as possible and in any event within 30 days of your cancellation being accepted.

• If you have received the goods at the time of cancellation of the contract, We will arrange for the goods to be collected. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. We will refund to you all the monies paid by you for the goods in question, excluding the original delivery charge, and excluding the cost of collection. The refund will be in any event within 30 days of your order being accepted, PROVIDED THAT the goods are returned by you and received by us in the condition that they were in when delivered to you.

• If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

Damaged or Defective Goods

• Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. If the goods are found to be either damaged or defective in any way at the time of delivery, inform us immediately, and before the home delivery team leave your address. If damage is discovered after delivery, you must contact us within 3 days of delivery of the goods.

• If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us.

• If the goods are found to be defective we will refund all monies paid by you for the goods in question (including the delivery charges) together with any return delivery charges as soon as possible.

• The amount of any refund under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise.
Our guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.

For further information please contact us

Privacy & Security

Your privacy is of utmost importance to us. Any of your personal details will only be used by Crown French Furniture and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

Returns & Replacements

Within 7 days from receiving the goods if the delivered item is found to be faulty, we will replace it free of charge. If you decide on no replacement we will refund or exchange to the value of the order. The cost of returning unsatisfactory or faulty goods will be refunded to you as soon as we have validated the reasons for the return. Retain the packaging until you have inspected the item, as we can't accept returns without the furniture being repacked, our carrier will not collect faulty items without this.
You cannot return the goods to us yourself. We will arrange for a collection date as it causes affective cost.
Every care will be taken to ensure the satisfaction for our clients; if there is any complaint please don’t hesitate contact us.

Items returned which are found not to be faulty, will be subject to carriage being charged both for delivery and for collection at the prevailing rate. We regret we are unable to offer a sale or return facility.

Ordering

How to place an order?

You can place your order online, over the phone, via email or by post, please visit our contact us page for details.
The goods on this order will be made for you and to your specifications. It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.

Please note:

- Special customized order (measurements, colour or design) are accepted, cost might slightly vary depending on the order. Orders can be made 7 days a week.

- Ivory, Charlotte and Cristal French inspired furniture ranges are not for online orders. These ranges can be ordered by phone, via email or in store.

Processing your order!

Within 24 hours from placing your order if we didn't receive notice of cancellation, we will contact you confirming acceptance of your order, providing all your order details, and it is the customer responsibility to check all the provided information carefully and before making the payment. The payment of the total price by the buyer to the seller shall be due within 5 days from receiving the order confirmation, if we don’t hear from you ,or the payment has not been made after these 5 days we will put it down as cancellation to the order.

Payment can be made online, over the phone or by cheque payable to:

(Mediterranean Exotic Interiors ltd).

All payment shall be made in pound sterling (£), progressing your order will start immediately after receiving the payment.
Non-acceptance of an order may be a result of the following:

• The product you ordered being out of stock, as all items are subject to availability,
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main terms and conditions.

You will be informed by phone, via email or by post within 24 hours from placing your order, and it is the customer responsibility to provide us with the right contacts.

Payment, Pricing & Promotions

We attempt to ensure that all prices and information provided in this website are correct. However we retain the right to adjust products and prices as necessary. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

The Prices of the products include VAT but exclude delivery costs, this will be added to the total amount due, as set out in our delivery guide based on your geographic location.

Viewing Orders

It’s easy to check the status of your order! Just visit online My Account and sign in with your Crown French Furniture ID and password to get a summary of any orders placed online. You’ll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you placed your order over the phone or via e-mail you can check your order status by contacting one of our customer services specialists at 0115 849 7579 or emailing Customer Support

• Pending - We've received your order. If it showing a pending status you may still have the ability to change or cancel the order

• Processing - Your items have already been prepared for shipment and cannot be changed by our customer service department. We’ll send you an email when your item(s) have shipped.

• Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online My Orders.

Updating Account Information

How do I update my account profile information?

You can update your online account profile information at anytime, just log into your account

Once you have logged in, click on "MEMBER AREA" located at the top left portion of the page.

You can update the following information once you've reached the My Account page:

• Account Information
• Email Address
• Password
• Address Book
• My Wish List

Updates to your online account profile are effective immediately.

Products